Product Update - DS-2 Sonic Anemometer Performance Upgrade
We are constantly looking for ways to improve our products. Often it is our customer's feedback which helps us identify and prioritize features to improve.
We like to think of this relationship as a collaboration. And, we believe that collaborations work best when there is open communication among all stakeholders.
Consider the following example:
Recently, several of our DS-2 customers let us know that their anemometers were intermittently reporting data during rain events. We looked at their data, gathered some of our own, and decided that we needed to investigate the matter further.
We resolved the issue with a base plate that prevents water from splashing onto the sonic transducers. We also modified the signal processing firmware to enhance the anemometer's performance when water is present in the measurement path. These features are now standard on all our DS-2 sonic anemometers.
If you have purchased a DS-2 from us and have experienced reliability issues during rainfall events, let us know, and we will update your DS-2 free of charge.